Thursday Jul 09, 2020

How should a company set up the organization to ensure customer success w/ Kristi Faltorusso

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound.

Our goal: to give tactical, direct advice to customer success leaders.

Today's segment:

  • Where should customer success report In the organization
  • How do move up Into the executive team
  • Build renewal and retention models In B2B SaaS organizations

--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

--
This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies.

Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Gain Grow Retain

Version: 20241125