Wednesday Jun 09, 2021
CS Blueprint w/ Kristi Faltorusso: When Customers go Through a Merger or Acquisition
Gain Grow Retain
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.
Listen on:
Episodes
Episodes
Monday Jun 07, 2021
Monday Jun 07, 2021
A weekly segment:CSM Office HoursEvery Tuesday. 11:30am ET.https://lu.ma/CSMOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Friday Jun 04, 2021
Friday Jun 04, 2021
This week, Phil Davitt of Condeco Software joins us to discuss escalation models and developing a system with the right talking points.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan LinkedInJeff Breunsbach LinkedIn
Wednesday Jun 02, 2021
Wednesday Jun 02, 2021
This week we are focusing on building segmentation.A weekly segment:CS Leadership Office HoursEvery Thursday. 11:30am ET.https://lu.ma/CSLOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay NathanJeff Breunsbach
Monday May 31, 2021
Monday May 31, 2021
This week, Dave Darrington and Adam Avramescu of CELab joins us to discuss Customer Education in the Software Space.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan LinkedInJeff Breunsbach LinkedIn
Friday May 28, 2021
Friday May 28, 2021
A weekly segment:CSM Office HoursEvery Tuesday. 11:30am ET.https://lu.ma/CSMOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Wednesday May 26, 2021
Wednesday May 26, 2021
This week, Erika Villarreal joins us to talk discuss Capacity Planning for Front Line CSMs.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan LinkedInJeff Breunsbach LinkedIn
Friday May 21, 2021
Friday May 21, 2021
This week, Gemma Cipriani-Espineira of Chili Piper joins us to discuss being a leader in Customer Success and how to transform while running a business.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan LinkedInJeff Breunsbach LinkedIn
Wednesday May 19, 2021
Wednesday May 19, 2021
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach