Gain Grow Retain
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.
Episodes
Episodes
Jun 7, 2021
Jun 7, 2021
27 min
A weekly segment:CSM Office HoursEvery Tuesday. 11:30am ET.https://lu.ma/CSMOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Jun 4, 2021
Jun 4, 2021
25 min
This week, Phil Davitt of Condeco Software joins us to discuss escalation models and developing a system with the right talking points.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan LinkedInJeff Breunsbach LinkedIn
Jun 2, 2021
Jun 2, 2021
26 min
This week we are focusing on building segmentation.A weekly segment:CS Leadership Office HoursEvery Thursday. 11:30am ET.https://lu.ma/CSLOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay NathanJeff Breunsbach
May 31, 2021
May 31, 2021
49 min
This week, Dave Darrington and Adam Avramescu of CELab joins us to discuss Customer Education in the Software Space.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan LinkedInJeff Breunsbach LinkedIn
May 28, 2021
May 28, 2021
24 min
A weekly segment:CSM Office HoursEvery Tuesday. 11:30am ET.https://lu.ma/CSMOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
May 26, 2021
May 26, 2021
16 min
This week, Erika Villarreal joins us to talk discuss Capacity Planning for Front Line CSMs.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan LinkedInJeff Breunsbach LinkedIn
May 21, 2021
May 21, 2021
43 min
This week, Gemma Cipriani-Espineira of Chili Piper joins us to discuss being a leader in Customer Success and how to transform while running a business.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan LinkedInJeff Breunsbach LinkedIn
May 19, 2021
May 19, 2021
28 min
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
