We're bringing you a guest episode from Matt Myszkowski that opens a conversation around Diversity, Equity and Inclusion. This episode sees Matt Myszkowski joined by 4 Customer Success professionals to discuss the gender equality statistics shown at Gainsight’s Pulse Europe event in 2019 & how we can all make a difference in changing those.--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Sara Masson, Director of CS at Loopio, jumps on the podcast to talk about what her team has accomplished over the past 90 days. And It Is quite a list!In just three months, the team managed to:-Build and launch a comprehensive, thoughtful, full lifecycle customer sentiment program-Build the habit of proactive insights with annual calls to plan for the year ahead-Define, document, and implement three unique customer teams-Begin tracking customer journey elements clearly in Gainsight-Build the habit of tracking key retention plays in Salesforce-Adopt CPQ to streamline and scale our processes-Find new thoughtful ways to partner with the Professional Services and Onboarding team to deliver huge impact value throughout the entire customer lifecycle--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Rav Dhaliwal, an Investor and venture capitalist at Crane Venture Partners, hops on the podcast to talk about how critical customer success has become for early-stage businesses. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Nicholas Tyson, Director of CS at SmartVault, joins us from Houston to talk about building and scaling customer success. We met Nicholas back In 2019 at the CS100 conference and let me tell you, this guy Is DYNAMIC. His energy and passion Is Infectious so you can hear how excited he gets about what he and the team have been able to accomplish at SmartVault. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Alex Tran, a Client Outcomes Manager from Gainsight, joins the discussion to discuss their approach to tech touch strategy. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Laura Wilson, an Executive Recruiter for Westwood & Wilshire LLC, joins Jeff to talk more about the recruiting and candidate landscape within B2B SaaS. They review some tactical elements that may be beneficial for first-time managers, candidates and more. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Renewal management and how to look at the customer motions of your teamRelationship management and staying transparent with your customers to drive outcomes--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Casey Graham, CEO of Gravy, drops by to talk about building culture - particularly how starting with your employee success can translate Into customer success. He Is one of the most Interesting people to talk to, this conversation could've kept going for longer. -- Check out Gravy at https://www.gravysolutions.io/ -- tell them Gain Grow Retain sent you!--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbac