Internal Communication and Board Reporting during COVID

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This is a podcast episode titled, Internal Communication and Board Reporting during COVID. The summary for this episode is: <p>Jay and Jeff take some time to hit on Internal Team Communication and Board Reporting:&nbsp;</p><ul><li>Internal Communication<ul><li>Find ways to share the hypothesis and tactics that have been Implemented - possibly release this company-wide and Mondays/Fridays so everybody knows whats happening</li><li>Find Intimate 1v1 ways to record a video and share It with an Individual, a team or customers when trying to give updates</li></ul></li><li>Board Reporting<ul><li>Focus on the retention forecast</li><li>Focus on the upcoming renewals</li><li>Leverage the board members to gather their Insight from the market (I.e. what're they seeing In other companies)</li></ul></li></ul><p><br>--<br>If you'd like to join CS Leadership Office Hours, sign up here:<br><a href="https://tiny.cc/csofficehours">https://tiny.cc/csofficehours</a></p><p>--<br>This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth &amp; retention strategies. Learn more at <a href="https://customerimperative.com/">https://customerimperative.com/</a><br><br>Jay Nathan: <a href="https://www.linkedin.com/in/jaynathan/">https://www.linkedin.com/in/jaynathan/</a><br>Jeff Breunsbach: <a href="https://www.linkedin.com/in/jeffreybreunsbach">https://www.linkedin.com/in/jeffreybreunsbach</a>&nbsp;</p>

DESCRIPTION

Jay and Jeff take some time to hit on Internal Team Communication and Board Reporting: 

  • Internal Communication
    • Find ways to share the hypothesis and tactics that have been Implemented - possibly release this company-wide and Mondays/Fridays so everybody knows whats happening
    • Find Intimate 1v1 ways to record a video and share It with an Individual, a team or customers when trying to give updates
  • Board Reporting
    • Focus on the retention forecast
    • Focus on the upcoming renewals
    • Leverage the board members to gather their Insight from the market (I.e. what're they seeing In other companies)


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If you'd like to join CS Leadership Office Hours, sign up here:
https://tiny.cc/csofficehours

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach