Customer success delivering outcomes | Dave Duke, MetaCX

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This is a podcast episode titled, Customer success delivering outcomes | Dave Duke, MetaCX. The summary for this episode is: <p>Jay joins <a href="https://www.linkedin.com/in/daveduke26/">Dave Duke</a> of <a href="https://metacx.com/">MetaCX</a> around how customer success teams can help deliver outcomes for customers:</p><ul><li>Talk for a few minutes about how MetaCX helps align to outcome delivery for customer success teams</li><li>Data and analytics becomes a major point in this discussion to tie the strategy to outcomes</li><li>Collaboration with customers Is a major asset to a customer success team - there needs to be a transparency</li><li>Customer success plays like the go-to-market function more than we like to admit; they need to tie delivery to outcomes</li></ul><p><br>--<br>This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth &amp; retention strategies. Learn more at <a href="https://customerimperative.com/">https://customerimperative.com/</a><br><br>Jay Nathan: <a href="https://www.linkedin.com/in/jaynathan/">https://www.linkedin.com/in/jaynathan/</a><br>Jeff Breunsbach: <a href="https://www.linkedin.com/in/jeffreybreunsbach">https://www.linkedin.com/in/jeffreybreunsbach</a></p>

DESCRIPTION

Jay joins Dave Duke of MetaCX around how customer success teams can help deliver outcomes for customers:

  • Talk for a few minutes about how MetaCX helps align to outcome delivery for customer success teams
  • Data and analytics becomes a major point in this discussion to tie the strategy to outcomes
  • Collaboration with customers Is a major asset to a customer success team - there needs to be a transparency
  • Customer success plays like the go-to-market function more than we like to admit; they need to tie delivery to outcomes


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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach