Customer success is the closest to the customer w/ Kristi Faltorusso

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This is a podcast episode titled, Customer success is the closest to the customer w/ Kristi Faltorusso. The summary for this episode is: <p><br>In a new weekly segment we've asked <a href="https://www.linkedin.com/in/kristiserrano/">Kristi Faltorusso</a>, VP of Customer Success at <a href="https://intellishift.com/">IntelliShift</a>, to join us as we tackle Q&amp;A that comes Inbound. &nbsp;<br><br>Our goal: to give tactical, direct advice to customer success leaders.&nbsp;<br><br>Today's segment:&nbsp;</p><ul><li>How can CSMs help launch a product</li><li>Transforming from bookings to customer success focus</li><li>Economics of a SaaS business and funding sources</li><li>Technology and content marketing helping long-tail retention</li></ul><p>--<br>If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: <a href="http://gaingrowretain.com/">http://gaingrowretain.com/</a><br><br>This podcast is brought to you by Jay Nathan and Jeff Breunsbach...<br><br>Jay Nathan: <a href="https://www.linkedin.com/in/jaynathan/">https://www.linkedin.com/in/jaynathan/</a><br>Jeff Breunsbach: <a href="https://www.linkedin.com/in/jeffreybreunsbach">https://www.linkedin.com/in/jeffreybreunsbach</a></p>

DESCRIPTION


In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound.  

Our goal: to give tactical, direct advice to customer success leaders. 

Today's segment: 

  • How can CSMs help launch a product
  • Transforming from bookings to customer success focus
  • Economics of a SaaS business and funding sources
  • Technology and content marketing helping long-tail retention

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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach