Q&A w/ Kristi Faltorusso: Joining a new organization, evaluating talent, the customer journey

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This is a podcast episode titled, Q&A w/ Kristi Faltorusso: Joining a new organization, evaluating talent, the customer journey. The summary for this episode is: <p>In a new weekly segment we've asked <a href="https://www.linkedin.com/in/kristiserrano/">Kristi Faltorusso</a>, VP of Customer Success at <a href="https://intellishift.com/">IntelliShift</a>, to join us as we tackle Q&amp;A that come Inbound. &nbsp;<br><br>Our goal: to give tactical, direct advice to customer success leaders.&nbsp;<br><br>Today's segment:&nbsp;</p><ul><li>Coming In as a new leader at an organization</li><li>Business-case with the CFO</li><li>Gainsight Pulse: how do you execute so fast on your 120-day plan?</li><li>Evaluating talent and presenting current employees with new job offers</li><li>Management frameworks for teams</li><li>Big goal: developing the customer journey</li><li>Transactional mindsets versus retention mindsets</li></ul><p>--<br>This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth &amp; retention strategies. Learn more at <a href="https://customerimperative.com/">https://customerimperative.com/</a><br><br>Jay Nathan: <a href="https://www.linkedin.com/in/jaynathan/">https://www.linkedin.com/in/jaynathan/</a><br>Jeff Breunsbach: <a href="https://www.linkedin.com/in/jeffreybreunsbach">https://www.linkedin.com/in/jeffreybreunsbach</a></p>

DESCRIPTION

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound.  

Our goal: to give tactical, direct advice to customer success leaders. 

Today's segment: 

  • Coming In as a new leader at an organization
  • Business-case with the CFO
  • Gainsight Pulse: how do you execute so fast on your 120-day plan?
  • Evaluating talent and presenting current employees with new job offers
  • Management frameworks for teams
  • Big goal: developing the customer journey
  • Transactional mindsets versus retention mindsets

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach