Q&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer success

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This is a podcast episode titled, Q&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer success. The summary for this episode is: <p>In a new weekly segment we've asked <a href="https://www.linkedin.com/in/kristiserrano/">Kristi Faltorusso</a>, VP of Customer Success at <a href="https://intellishift.com/">IntelliShift</a>, to join us as we tackle Q&amp;A that come Inbound. &nbsp;<br><br>Our goal: to give tactical, direct advice to customer success leaders.&nbsp;<br><br>Today's segment:&nbsp;</p><ul><li>Relationship mapping at organizations</li><li>Too dependent on relationships</li><li>How does your customer make money?&nbsp;</li><li>Freemium, proof of concept and pilot - how are you onboarding customers and applying customer success resources?</li><li>Customer success and customer support In B2B SaaS</li></ul><p>--<br>This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth &amp; retention strategies. Learn more at <a href="https://customerimperative.com/">https://customerimperative.com/</a><br><br>Jay Nathan: <a href="https://www.linkedin.com/in/jaynathan/">https://www.linkedin.com/in/jaynathan/</a><br>Jeff Breunsbach: <a href="https://www.linkedin.com/in/jeffreybreunsbach">https://www.linkedin.com/in/jeffreybreunsbach</a></p>

DESCRIPTION

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound.  

Our goal: to give tactical, direct advice to customer success leaders. 

Today's segment: 

  • Relationship mapping at organizations
  • Too dependent on relationships
  • How does your customer make money? 
  • Freemium, proof of concept and pilot - how are you onboarding customers and applying customer success resources?
  • Customer success and customer support In B2B SaaS

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach