How to create smooth account transitions w/ Kristi Faltorusso

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This is a podcast episode titled, How to create smooth account transitions w/ Kristi Faltorusso. The summary for this episode is: <p>In a new weekly segment we've asked <a href="https://www.linkedin.com/in/kristiserrano/">Kristi Faltorusso</a>, VP of Customer Success at <a href="https://intellishift.com/">IntelliShift</a>, to join us as we tackle Q&amp;A that comes Inbound. &nbsp;<br><br>Our goal: to give tactical, direct advice to customer success leaders.&nbsp;<br><br>Today's segment:&nbsp;</p><ul><li>How to shift CSMs between accounts and maintain good relationships with our customers</li><li>Changing the talk track to fit your customer segments and training your CSMs</li><li>The age-old question in your career: Do you become a manager or an Individual contributor?</li></ul><p><br>--</p><p>If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: <a href="http://gaingrowretain.com/">http://gaingrowretain.com/</a><br><br>This podcast is brought to you by Jay Nathan and Jeff Breunsbach...<br><br>Jay Nathan: <a href="https://www.linkedin.com/in/jaynathan/">https://www.linkedin.com/in/jaynathan/</a><br>Jeff Breunsbach: <a href="https://www.linkedin.com/in/jeffreybreunsbach">https://www.linkedin.com/in/jeffreybreunsbach</a></p>

DESCRIPTION

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound.  

Our goal: to give tactical, direct advice to customer success leaders. 

Today's segment: 

  • How to shift CSMs between accounts and maintain good relationships with our customers
  • Changing the talk track to fit your customer segments and training your CSMs
  • The age-old question in your career: Do you become a manager or an Individual contributor?


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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach