The sales to customer success transition within B2B SaaS w/ Dave Duke, MetaCX

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This is a podcast episode titled, The sales to customer success transition within B2B SaaS w/ Dave Duke, MetaCX. The summary for this episode is: <p>Jay joins <a href="https://www.linkedin.com/in/daveduke26/">Dave Duke</a> of <a href="https://metacx.com/">MetaCX</a> around how customer success teams can examine the transition between sales and customer success.</p><ul><li>There needs to be a strategic conversation that continues as the deal is closing with our sales team</li><li>A joint success plan can be a way to help create a smooth transition - keeping the customer and their outcomes at the forefront</li><li>Need to eliminate duplicate Information and create one continuous conversation with the customer</li></ul><p><br>--<br>If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: <a href="http://gaingrowretain.com/">http://gaingrowretain.com/</a><br><br>--<br>This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth &amp; retention strategies.<br><br>Learn more at <a href="https://customerimperative.com/">https://customerimperative.com/</a><br><br>Jay Nathan: <a href="https://www.linkedin.com/in/jaynathan/">https://www.linkedin.com/in/jaynathan/</a><br>Jeff Breunsbach: <a href="https://www.linkedin.com/in/jeffreybreunsbach">https://www.linkedin.com/in/jeffreybreunsbach</a></p>

DESCRIPTION

Jay joins Dave Duke of MetaCX around how customer success teams can examine the transition between sales and customer success.

  • There needs to be a strategic conversation that continues as the deal is closing with our sales team
  • A joint success plan can be a way to help create a smooth transition - keeping the customer and their outcomes at the forefront
  • Need to eliminate duplicate Information and create one continuous conversation with the customer


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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies.

Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach