Monday Jul 17, 2023
This week, Jeff takes a quick look at how to help your CSM team manage the increasing pressure they are under: 1:many programs.
Jeff walks you through 5 steps to move quickly into some effective and simple ways to to allow your CSMs to scale where they can so they can focus on what they need to.
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
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Today's episode is sponsored by Totango