CSMs should be great change management experts

Customer success teams aren’t here to simply train the customer on using a product.

Customer success teams are change management agents. Helping guide a customer to an outcome through people, process and technology habits.

Reframe the thinking for your CS teams.

Join the conversation.

-----

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.