In this episode, we are joined by Steve Bernstein, the Founder of Waypoint Group and TopBox. Steve has spent his career perfecting the art of customer feedback and NPS programs as It relates to software companies.
Steve offers up his opinion on when to survey customers, the types of questions you should be asking, and the action that responses should enact within your organization.
Big shout out to Steve and Waypoint Group!
Waypoint Group & TopBox: https://waypointgroup.org/topbox/
This can be found on our website: https://customerimperative.com/steve-bernstein-waypoint-group/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach