Monday Dec 05, 2022
Jan Young joins the team to talk about helping CS teams avoid the 'gap filler' moniker by bringing data from various sources together.
It is important to look at scaling from a 1:1 approach (foundational model) to a more digital and scaled approach to allow a focus on strategy and relationship building.
Joining with a comprehensive look at data, this helps you provide stronger customer enablement and builds an understanding of the big picture of your customer health and growth.
Using a variety of sources (AI, data from other teams, etc) can help you apply the right data at the right time.
You can find Jan here
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.