In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound.
Our goal: to give tactical, direct advice to customer success leaders.
- Coming In as a new leader at an organization
- Business-case with the CFO
- Gainsight Pulse: how do you execute so fast on your 120-day plan?
- Evaluating talent and presenting current employees with new job offers
- Management frameworks for teams
- Big goal: developing the customer journey
- Transactional mindsets versus retention mindsets
This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach