Our goal: to give tactical, direct advice to customer success leaders.
Coming In as a new leader at an organization
Business-case with the CFO
Gainsight Pulse: how do you execute so fast on your 120-day plan?
Evaluating talent and presenting current employees with new job offers
Management frameworks for teams
Big goal: developing the customer journey
Transactional mindsets versus retention mindsets
-- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/