Our goal: to give tactical, direct advice to customer success leaders.
Relationship mapping at organizations
Too dependent on relationships
How does your customer make money?
Freemium, proof of concept and pilot - how are you onboarding customers and applying customer success resources?
Customer success and customer support In B2B SaaS
-- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/