Are your CSMs operating with a single point of contact?
Damien Howley, CCO of Whip Around shares how having a Strategic, Tactical, and Operational focus in your customer relationships not only prevents that single point of failure when a main contact leaves, it strengthens your customer knowledge in a way that cannot be done with a single relationship.
Learn what this looks like in real life, and how to effectively ensure your CSMs are utilizing this process well.
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