Monday Jan 31, 2022
CS Blueprint: Leadership Lessons and Utilizing GitLab
Gain Grow Retain
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.
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Episodes
Episodes
Friday Jan 28, 2022
Friday Jan 28, 2022
Today, Anita Toth joins host Jeff Breunsbach for a conversation about churned customers. This conversation will bring insight into off-boarding plans and how to prepare for an exit interview.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/Connect with Anita Toth on LinkedIn: https://www.linkedin.com/in/anitamtoth/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Wednesday Jan 26, 2022
Wednesday Jan 26, 2022
In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the effectiveness of webinars, how customer success is playing a role in how people invest, and CX predictions in 2022.Our goal: to give tactical, direct advice to customer success leaders. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Tuesday Jan 25, 2022
Tuesday Jan 25, 2022
In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the results of a compensation survey, the Amazon outage, and a 20 minute work meeting idea.Our goal: to give tactical, direct advice to customer success leaders. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Friday Jan 21, 2022
Friday Jan 21, 2022
In this week's CS Blueprint, Jay, Kristi, and Jeff discuss inspiring leaders, ideas, and articles.Our goal: to give tactical, direct advice to customer success leaders. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Wednesday Jan 19, 2022
Wednesday Jan 19, 2022
Today, Lisa Gilley, General Counsel at Higher Logic, is here today for a discussion with Jay and Jeff on how General Counsel and Customer Success teams can work together.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/Connect with Lisa Gilley on LinkedIn: https://www.linkedin.com/in/lisagilley2021/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Monday Jan 17, 2022
Monday Jan 17, 2022
In this week's CS Blueprint, Jay and Jeff walk through a few customer success articles, and brainstorm CS strategies.Our goal: to give tactical, direct advice to customer success leaders. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Thursday Jan 13, 2022
Thursday Jan 13, 2022
Today, Christine Lavery, Senior Director of Customer Success and Secure works, joins the show today for a discussion on customer success operations!If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/Connect with Christine Lavery on LinkedIn: https://www.linkedin.com/in/christine-lavery/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Wednesday Jan 12, 2022
Wednesday Jan 12, 2022
Today, Jordan Silverman, Vice President of Customer Success at MarketMan, joins the show today for a discussion on customer success onboarding, and how to handle unresponsive customers during onboarding.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/Connect with Jordan Silverman on LinkedIn: https://www.linkedin.com/in/jordansilverman/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach